Payments & Deliveries
- GENERAL ORDERS / We post using Australia Post system, please allow for 1 or 2 days processing time and standard Australia post delivery time depending on the delivery location. You will be sent via email or text message a tracking number once the order has been dispatched from our Gold Coast store location. Please email firstname.lastname@example.org if you have any questions.
- DROPSHIPPING / We now dropship at discounted prices directly from our suppliers in order to save you money!! We have many different suppliers and they all work in different ways, using different postal couriers. Therefore, time frames for dispatch and delivery will differ to our usual guidelines. Most dropshipping items will not come with a tracking number, if you are unsure of where your delivery is, it's expected time of delivery etc please email us at email@example.com and we contact them to find out for you. Dropship items are generally available also in our Gold Coast store.
EXCHANGE & RETURNS
- ONLINE & IN STORE / Exchanges must be within 7 days from purchase. Return postage will need to be paid by customer.
- SALE ITEMS / No return or exchange on sale items. Please choose carefully.
- DROPSHIPPING / No return or exchange on dropshipped items.
- BON GENRE customer care team quality checks every single item before they hit the shop!
We reserve the right to assess the condition and age of all returned items and this may result in items not being accepted for return, exchange, refund or repair.
Return post through Australia Post to:
Bon Genre, PO BOX 835, Main Beach, QLD 4217. Please be sure to indicate your reason for return in writing to firstname.lastname@example.org before posting. For your protection, we advise that you send by registered or express post. Please contact our customer care team by emailing email@example.com if you have any further questions.
With us you can comfortably and safely pay by credit card (MasterCard and VISA). Only when your shipment leaves our company, your credit card will be charged. If you send the goods back, the amount will be returned to your credit card account. Your credit card information will be encrypted using SSL process. Through this high level of security, shopping with Domani Shoes is very safe by credit card.
You need an active PayPal account for this. Payment is made through the PayPal website and is completed within a few steps. Delivery will take place immediately after completion of payment.